Responsible Gaming
at suparbaj

Our Commitment to Safe Play

suparbaj was built with the conviction that online casino gaming and sports betting — including BPL cricket, T20 World Cup markets, football, kabaddi, and field hockey — should be a source of enjoyment, not a source of financial strain or personal distress. That conviction is not a marketing statement; it is embedded in the way we design our platform, train our support staff, and respond to players who reach out for help.

Responsible gaming is not a single feature or a policy document. It is a continuous operational commitment that touches every aspect of how suparbaj serves players across all eight divisions of Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Every registered player has equal access to the full suite of responsible gaming tools described on this page, at no cost and with no application process.

suparbaj also works proactively to identify accounts that may show early signs of at-risk behaviour — such as rapid escalation of bet sizes, unusually long session durations, or repeated deposit-and-withdrawal cycles. Where such patterns are detected, our team may reach out with supportive information or, where appropriate, apply temporary precautionary limits in line with our internal player protection protocols.

Age Restriction & Verification

The minimum age to register and play on suparbaj is 18 years. This requirement is absolute and applies equally to casino games, sports betting markets, and all promotional offers. There are no exceptions.

How We Verify Age

At registration, every player must confirm that they are 18 years of age or older by ticking a declaration checkbox. This self-declaration is followed by a formal identity verification process (KYC) that is triggered before the first withdrawal is approved. KYC verification requires:

• A valid government-issued National ID card (NID) or passport showing full legal name and date of birth;
• A selfie or photograph taken with the identity document to confirm the document belongs to the account holder;
• Confirmation that the bKash, Nagad, Rocket, or Upay mobile wallet used for deposits is registered in the same name as the suparbaj account.

What Happens if Underage Use Is Detected

If suparbaj becomes aware — through KYC review, a third-party report, or any other means — that an account belongs to a person under 18, the account is immediately suspended, any accumulated winnings are forfeited, deposited funds (net of bonuses) are returned to the original payment method, and all personal data associated with the account is securely deleted in accordance with our Privacy Policy.

Parents and guardians who suspect a minor has accessed suparbaj should contact our team immediately via the Support page so we can act without delay.

Deposit & Loss Limits

suparbaj empowers every player to set firm, personalised financial boundaries on their gambling activity. These tools are accessible at any time in your account settings and take effect immediately when you choose to restrict your spending.

Deposit Limits

You can set a maximum deposit cap for any of the following time periods:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit across all payment methods — bKash, Nagad, Rocket, Upay, or bank transfer — in any single 24-hour period.
• Weekly deposit limit: The maximum total amount you can deposit within any rolling seven-day window.
• Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day calendar period.

Loss Limits

A loss limit caps the total amount you are willing to lose within a defined period before your account is temporarily restricted from further play. If your net losses reach the limit you have set, you will be prevented from placing further bets until the period resets. You can set daily, weekly, or monthly loss limits independently of your deposit limits.

How to Change a Limit

• Reducing a limit: Takes effect immediately, with no delay or confirmation period. A reduction in your deposit or loss limit can be applied at any time.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period before the new higher limit becomes active. This delay is intentional — it gives you time to reconsider whether the increase genuinely reflects a planned change rather than an impulse decision made during or after a session.
• Removing a limit entirely: Treated the same as an increase; the 48-hour cooling-off period applies.

Time-Out & Session Controls

Time spent gambling can pass quickly — particularly during engaging live cricket betting markets or fast-paced slot sessions. suparbaj provides a set of session management tools designed to help you stay aware of how long you have been playing and to take regular breaks.

Session Duration Reminders

You can configure an on-screen notification to appear after a set period of continuous play — for example, after 30 minutes, 60 minutes, or a custom interval. The reminder does not force you to stop, but it creates a moment of conscious pause that research consistently identifies as one of the most effective interventions for responsible play.

Reality Checks

At your chosen interval, a reality check pop-up will display a summary of your current session: total time played, net win/loss position in BDT, and the option to end the session or continue. This gives you an accurate, up-to-date picture of your activity rather than relying on memory.

Short-Term Time-Out

If you want to take a deliberate break from gambling — perhaps during Ramadan, an exam period, or simply because you feel you need a rest — you can activate a short-term time-out from your account settings. Available time-out periods include:

• 24 hours
• 72 hours
• 7 days
• 30 days

During a time-out, your account is locked for deposits and betting. You may still log in to withdraw any remaining balance. All promotional communications are suspended for the duration of your time-out. A time-out cannot be reversed early — this deliberate friction is a feature, not a limitation.

Self-Exclusion Programme

Self-exclusion is suparbaj's most powerful responsible gaming tool. When you activate self-exclusion, your account is placed into a locked state that prevents all gambling activity for the duration you have chosen. Self-exclusion is designed for players who recognise that they need a firm, enforceable break from gambling — not just a short pause.

Available Self-Exclusion Periods

• 30 days — a one-month mandatory break
• 90 days — a three-month break
• 6 months — a medium-term exclusion
• 12 months — a one-year exclusion
• Permanent closure — your account is closed indefinitely with no option to reopen

What Happens During Self-Exclusion

• Your account is immediately locked — no deposits, no bets, no bonus claims;
• All marketing emails, SMS messages, and promotional notifications are stopped immediately;
• You retain the ability to log in solely for the purpose of withdrawing your remaining balance;
• suparbaj will not contact you with any offers or re-engagement campaigns for the full duration of your exclusion;
• If you attempt to create a new account during your self-exclusion period, it will be identified and closed as a duplicate.

How to Activate Self-Exclusion

Self-exclusion can be activated through two channels:

• Account Settings: Log in → Account Settings → Responsible Gaming → Self-Exclusion → choose your period and confirm;
• Support team: Contact us via the Support page at any hour and request self-exclusion verbally. Our support agents will action the request within one hour and send a confirmation to your registered email address or mobile number.

Returning After Self-Exclusion

For self-exclusion periods of 30 to 12 months, returning to play after the period expires requires a deliberate reactivation request to our support team — your account does not automatically reopen. This intentional step ensures that returning players have made a conscious, considered decision rather than simply drifting back by habit. We may also ask you to confirm that you still wish to return and provide information about any support you have received during your exclusion period.

For permanent closure, the account cannot be reopened under any circumstances. If you wish to play on suparbaj in the future after a permanent closure, a new account registration would be required, subject to standard verification — and any prior self-exclusion history will be taken into account when assessing eligibility.

Recognising Problem Gambling

Problem gambling rarely begins abruptly. It typically develops gradually, often disguised as entertainment, relaxation, or a harmless hobby. Understanding the warning signs — in yourself or in someone you know — is the first and most important step toward addressing the issue before it causes serious harm.

suparbaj encourages all players to review the following indicators regularly and honestly. These warning signs are drawn from internationally recognised responsible gambling frameworks and are applicable to casino gaming, sports betting (including cricket and football markets), and all other forms of gambling.

If you recognise three or more of the warning signs above in your own behaviour over the past month, we strongly encourage you to take a break and contact our Support team or an independent helpline. Recognising the issue is not a sign of weakness — it is the most courageous step you can take.

Self-Assessment Checklist

The following questions are drawn from established responsible gambling self-assessment tools. Answer honestly — this checklist is for your benefit only and is not recorded or transmitted to suparbaj. Consider each question in the context of the past 30 days.

Support & Help Resources

If gambling is causing you distress — financially, emotionally, or in your relationships — please do not hesitate to seek help. suparbaj's own support team is available around the clock to discuss responsible gaming options, activate account restrictions, or simply listen without judgement. You can reach us at any time through the Support page.

suparbaj Responsible Gaming Tools — Quick Reference

External Support Organisations

suparbaj encourages any player who feels they need independent professional support to reach out to a qualified organisation. The following are recognised international resources accessible to players in Bangladesh: